We want you to be completely satisfied with your purchase from Inara Lighting. If for any reason you’re not happy with your order, we offer a hassle-free exchange policy to ensure that you get the products that meet your needs. Please note that we do not accept returns and only offer exchanges or store credit.
Eligibility: To be eligible for an exchange, the product must be in its original packaging and in the same condition as when it was received. If any items are made of glass and you hear a noise inside the packaging, please take a video while opening the packaged box. We reserve the right to refuse exchanges that don’t meet these criteria.
Timeframe: You have 10 days from the date of purchase to initiate an exchange. After 10 days, we’re unable to accept exchanges.
Shipping: The customer is responsible for all shipping costs associated with returning the product for exchange. However, if the value of the exchange is above Rs. 5000, the shipping cost is free. We recommend using a trackable shipping method to ensure that the product is returned to us safely.
Exchanges: Once we receive the returned product and verify that it meets our eligibility criteria, we’ll issue a store credit within 10-15 business days. Please note that shipping costs are non-refundable.
Damaged or Defective Products: We strive to ensure that all products are delivered in excellent condition. If your product arrives damaged or defective, it is important to take the following steps:
1.Record the Damage or Defect: As soon as you unbox the product, please carefully inspect it for any damage or defects. If you notice any issues, we highly recommend documenting them with clear photographs or videos.
2.Contact Us Immediately: If your product is damaged or defective, please contact us within 48 hours of receipt. It is crucial to reach out to us promptly with the recorded evidence and a detailed description of the issue.
We will work closely with you to resolve the matter. Depending on the situation, we may offer a replacement, exchange, or refund for the damaged or defective product.
Please note that failure to report damages or defects within 48 hours of receipt may limit our ability to provide a suitable solution. We highly encourage you to reach out to us as soon as possible to ensure a timely resolution.
Final Sale Items: Some products may be marked as final sale and are not eligible for exchanges. This will be clearly noted on the product page.
We take pride in our products and want you to be completely satisfied with your purchase. If you have any questions or concerns about our exchange policy, please contact us. We’re happy to help.
